Oakwood University Help Desk

Helpdesk Quick Chat 1

• Have IT Questions...Click to Chat Now

Getting Started at Oakwood University 6

• How to Setup SSO (Single-Sign-On)
• Getting started (students)
• How to submit a support ticket
• Office 365 Quick Start
• How to submit a support ticket for new users

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FAQ 12

• How much notice does Information Technology require for setting up a new hire's computer?
• Why is the wireless forgetting that I have registered?
• How do I change my Oakwood password?
• How do I reset my forgotten Oakwood password?
• Can I use peer-to-peer file sharing applications?

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How to connect to the Oakwood Wi-Fi network 8

• How to join Oakwood Wireless Network on Windows 10 (for students and employees)
• How to join Oakwood Wireless Network on a ChromeBook (for students and employees)
• How to join Oakwood Wireless Network on an Android Device (for students and employees)
• How to join Oakwood Wireless Network on iOS Device (for students and employees)
• How to Connect your Game System or Streaming Device to the Oakwood Network

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How to Find 2

• Transcripts, Grade Reports, and Degree Requirements
• How to my Find Required Textbooks

Computer Know-How 4

• Backup your computer
• How do i take a screenshot on my computer?
• Six Keyboard Shortcuts Every Computer User Should Know
• How do I modify my monitor's sleep settings on my Windows machine?

D2L 0

Getting Started 1

• Getting started with Office 365 at Oakwood University

How To 5

• How to backup my desktop files to OneDrive Online
• How to install OneDrive on Windows 10?
• How to install OneDrive on Windows 7?
• How to backup with OneDrive on Windows 7?
• How to Install or Reinstall Office 365 on a PC or Mac

FAQ 3

• Why would email be undeliverable?
• Are my documents stored in OneDrive also available offline?
• What Happens to my Office 365 Account When I Graduate?

OneDrive 5

• How to choose which folder to sync
• How to manually upload to OneDrive.com
• OneDrive on your PC
• How to save from any Office 365 app
• How to edit an existing file from OneDrive.com

Outlook 2

• Accessing your Oakwood email in Office 365
• How to setup your Oakwood Email in the Outlook for Android app

Teams 2

• Getting Started with Microsoft Teams
• Starting a new Team

OneNote 2

• Getting Started with Microsoft OneNote
• Share your notebook

Word 3

• Edit content in PDF file
• Tips and Shortcuts
• How to set availability state

Office Basics Video Training 0

Getting Started 1

• First things First

FAQ 0

How To 3

• Update/Reset Password (Assisted)
• How to Change your Oakwood Account Password
• How to update your account recovery information

Client Services 1

• How to Purchase Computer Technology for your department or classroom

Getting Started 0

How to Manage Your Telephone 8

• How to set up your voicemail
• How to record a greeting
• How to change your phone password
• How to access your voicemail system remotely
• How to access mailbox from another desk

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FAQ 0

How to Handle Classroom Issues 0

Getting Started 0

How To 3

• How To Set A Default Printer In Windows 10
• How to connect new Toshiba printer to device
• How to print, scan, and copy with the Toshiba printer

FAQ 0

How to report IT outages 0

How does a user handle classroom issues 1

• How to install software on computers

Getting Started for Students 0

Help for Stuents 0

Getting Started for Instructors 0

Help for Instructors 0

Zoom Help 1

• How to sign into Zoom with your Oakwood creditials